If you have created an account with Silvorna.com, then you can go to the My Account Page > Orders. In front of the order, you will see a Cancel button. Clicking this button will cancel the order, the order status will change to “Cancellation requested”. We will review the request and Cancel the order. The order status will be changed to “Cancelled”. You can only cancel an order before it has been shipped. After the order has been shipped you cannot cancel the order from the My Account panel. You can however still request Return & Refund for the order. You will receive Cancellation Request notification by SMS and Email (if provided).

Partial orders cannot be cancelled. You you want to cancel some of the items on the order, then you will have to cancel the entire order and then re-order those items which you want to order.