Can I return my purchases?

Posted On June 18, 2018 at 3:57 pm by / Comments Off on Can I return my purchases?

Yes, absolutely! and you are not required to disclose why you want to return (unless you want to – we always welcome feedback, positive or negative!). We are one of the few e-commerce websites which offer return on precious metal (silver) jewellery without questions.

You are required to request returns within 48 hours of receipt of the items by email on [email protected] and returns are subject to approval. As these are precious metal items of delicate nature, our return approval guidelines are in place to only and only check if the items are being returned in unused, undamaged conditions with tag. For full details and steps to returning an item and obtaining a refund please read here.

Once return has been approved, the order status will change to “Return Approved” and we will initiate the reverse pickup.

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