Terms & Conditions



Welcome to Silvorna!

These terms and conditions outline the rules and regulations for the use of Silvorna’s Website.  Silvorna is owned and operated by Indian Art Heritage located at: 19 E Block, Connaught Place, New DelhiDelhi – 110001, India.

By accessing this website we assume you accept these terms & conditions in full, including our Privacy policy, Shipping, return & refund policy. The Privacy Policy and Shipping, Returns, Refunds Policy hereby form annexures to this websites Terms and Conditions – and acceptance of the terms and conditions also gives your acceptance of these annexures. Do not continue to use Silvorna’s website if you do not accept all of the terms & conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy policy , Shipping, return & refund policy and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our”, “Silvorna”, “Silvorna.com” and “Us”, refers to our Company. All terms refer to the offer, acceptance and consideration of payment necessary for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products namely Silver Jewellery, in accordance with and subject to, prevailing law of India. All disputes in any matter are subject to jurisdiction of courts in New Delhi, India.

Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

By using our Website / agreeing to our Terms and Conditions, you confirm to us that you are of the legal age of 18 years and above. We do not knowingly provide any service of the Website to or solicit information from anyone below the above Permissible Age. If we become aware that any person below the Permissible Age is using the Website, we will restrict the access of the Website to such user as soon as possible.


Unless otherwise stated, Silvorna and/or it’s licensors own the intellectual property rights for all material on Silvorna. All intellectual property rights are reserved. You may view and/or print pages from https://www.silvorna.com for your own personal use subject to restrictions set in these terms and conditions. You must not:

  • Republish material from https://www.silvorna.com without due credit to and permission from the Company.
  • Sell, rent or sub-license material from https://www.silvorna.com
  • Reproduce, duplicate or copy material from https://www.silvorna.com
  • Redistribute content from Silvorna (unless content is specifically made for redistribution).
  • Online social sharing of material / images from https://www.silvorna.com is permissable, however due credit must be given to website with relevant links.


Your Orders
All products on the Website constitute an invitation to offer. Your order for purchase constitutes your offer, which shall be subject to the Terms and Conditions herein. We reserve the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon dispatch of the product(s) ordered. In case, dispatch of all the product(s) ordered does not happen at the same time, that portion of the order which has been dispatched will be deemed to have been accepted by us and the balance would continue to be on offer to us and we reserve the right to accept or reject such balance order.

Any order(s) or parts thereof rejected by Silvorna, shall be intimated to you in a “Cancelled Order” message by SMS and/or email.

No act or omission prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer. We will notify you, by SMS or Email, to confirm receipt of your order and again to confirm dispatch and therefore acceptance of the order.

We have made every effort to display the colours of our products on the Website as accurately as possible. However, the colour of the product on delivery could appear slightly different due to differences in lighting conditions when photo was taken or due to differences in your display monitors. All products are handcrafted so there may be some variations in the actual product received. Packaging of the product may vary from the packaging of the product displayed in the Website. All products are subject to availability.

All prices mentioned on the website are in INR and are inclusive of 3% GST and Shipping charges. The prices on our website are subject to change without prior notice, and variations can be there from time to time due to changes in raw material prices, cost of labour, shipping, or from piece to piece due to variations in weight and production costs of products. Occasionally, a piece will sell, and then be recreated at a later date with a difference in price.

You are solely responsible for providing correct contact and shipping details. Any non-delivery or loss of order due to in-correct details would be your responsibility and Silvorna shall have to recover any loss due to the same from you.

In case you decide to cancel the order before shipping, then you can do so from My Account > Orders page. For more details refer Returns & Refunds.

In case of any sale / discount / promotions on the website, the products under the same may be removed/changed/added by Silvorna and the discounted prices can also be changed, at sole discretion of the company.


Warranty on Products
As the products on our website are articles of jewellery, and have no moving parts or electronics, Silvorna offers no warranty on products. We gaurantee that the product shall be shipped to you in perfect condition and are of highest quality. Every item is quality checked and photographed before shipping. However, once the products are with you, like all pieces of jewellery, are delicate, and need to be handled with care.

You shall abide by the instructions given in our Jewellery Care section. Silvorna shall not be held responsible for any damage due to improper usage or cleaning. Utmost care should be taken so as to not damage the jewellery.

While we use the highest quality materials for our products, in some very rare cases, wearers can have allergic reactions to silver or rhodium plating or gold plating on silver. We take no responsibility for any loss, damage or inconvenience suffered as a result of such reactions. All purchases from the Website are at your own risk and while making order on the Website you should apply prudence.


Your account information
By Using our website, you hereby confirm to us that all information including but not only addresses, contact details, shipping addresses, emails, phone numbers provided by you to us are correct and current, and updated by you upon any change in the same. You are solely responsible for the accuracy of your personal information provided to us. This information is only used to notify order status, occasionally inform you of offers / discounts and fullfill your orders and will only be shared with third party services for verification and shipping. We have a strict anti-spam policy. No customer care representative from our company shall contact you by phone, SMS or email for any other purpose other that that related to your order. We store and process your personal information in accordance with Information Technology Act 2000 and Rules there under. We do not store any of your sensitive financial information including credit card / debit card numbers etc. All payments are handled and secured by reputed third party services (as indicated by their logos on our homeage). Please read our Privacy Policy for more details.


Website Usage

We employ the use of cookies. By using Silvorna’s website you consent to the use of cookies in accordance with Silvorna’s privacy policy. Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.

User Comments
This Agreebeginment shall  on the date hereof. Certain parts of this website offer the opportunity for users to post and exchange opinions, information, material and data (‘Comments’) in areas of the website. Silvorna does not screen, edit, publish or review Comments prior to their appearance on the website and Comments do not reflect the views or opinions of Silvorna, its agents or affiliates. Comments reflect the view and opinion of the person who posts such view or opinion. To the extent permitted by applicable laws Silvorna shall not be responsible or liable for the Comments or for any loss cost, liability, damages or expenses caused and or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website. Silvorna reserves the right to monitor all Comments and to remove any Comments which it considers in its absolute discretion to be inappropriate, offensive or otherwise in breach of these Terms and Conditions. You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not infringe any intellectual property right, including without limitation copyright, patent or trademark, or other proprietary right of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material or material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant to Silvorna a non-exclusive royalty-free license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our content
The following organizations may link to our Web site without prior written approval: Government agencies; Search engines; News organizations; Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Website.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

We may consider and approve in our sole discretion other link requests from the following types of organizations: commonly-known consumer and/or business information sources such as Chambers of Commerce, Consumers Union etc; dot.com community sites; associations or other groups representing charities, including charity giving sites, online directory distributors; internet portals; accounting, law and consulting firms whose primary clients are businesses; and trade associations.

We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of ; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party’s site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to admin@silvorna.com. Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Web site as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator (Web address) being linked to; or
  • By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Silvorna’s logo or other artwork will be allowed for linking absent a trademark license agreement.

Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

Reservation of Rights
We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

Removal of links from our website
If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

Content Liability
We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.


Silvorna shall not be held responsible for any loss or damage suffered, whether personal, financial or social or of any other kind, as a result of our service(s), or goods supplied using it, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention. All purchases from the Website are at your own risk, please apply prudence while placing orders with the website. Silvorna gives no warranty for your purchases. However, in some special circumstances Silvorna at its discretion will consider its liability for your order up to a maximum limit of purchase price of the order.

Unless otherwise stated on a product page, products are meant to be worn as jewellery / ornamentation and not for astrological, metaphysical, religious purposes. Please be warned that if it is your belief that some or all stones can cause harm to you, then kindly select jewellery accordingly and with prudence. Silvorna shall not be held responsible for any harm or your belief of any harm, physical, financial, psychological or in any other form, caused by any of its products to you.

You shall indemnify and hold harmless Silvorna, its owners, employees, agents from any claim or demand, made by any third party or penalty imposed due to or arising out of your breach of these Terms and Conditions, privacy policy and other policies, or your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

In no event shall Silvorna or any of its subsidiaries or affiliates be liable to any entity for any direct, indirect, special, consequential or other damages (including, without limitation, any lost profits, business interruption, loss of information or programs or other data on your information handling system) that are related to the use of, or the inability to use, the content, materials, and functions of this Website or any linked Website, even if Silvorna is expressly advised of the possibility of such damages.


Credit & Contact Information
This Terms and conditions page was created at termsandconditionstemplate.com generator. If you have any queries regarding any of our terms, please contact us by email at customercare@silvorna.com.