Once we receive the items at Silvorna, we will inspect the item and issue refund. The refund is issued within 24 hours of our receiving the items, however based on the processing times of your bank or card, the refund may take 2-3 working days to reflect in your account. For more detailed information on refunds, please read here.

Once the items are received, the Order status will change to “Return received”, followed by “Refunded” once payment has been made from our end. In case of any issues you can always contact us at [email protected].